Noticeboard

Please scroll down for more important information.

Please note that the DISPENSARY at JOHN TASKER HOUSE will be CLOSED on FRIDAY 3rd DECEMBER from 12.30pm-3.30pm for staff training.

Please remember that all patients entering either surgery are required to wear a face covering. The face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit.

The dispensary at John Tasker House will be closed between 1pm and 2pm daily until further notice. We apologise for any inconvenience caused.

The NHS PRESCRIPTION FEE will be £9.35 per item from the 1st April 2021.

Patient Access has been re-branded to make it clearer and easier to use.  The new web address is and the link on this page of our website has been updated.www.patientaccess.com

If you are due for your Annual Asthma Review please click on 'Asthma Review' under 'Further Information' and complete the questionnaire.

HUB appointments - To cancel a weekend or evening appointment at the Dunmow Clinic please call 07880 398840 or 111 and select option 3.

For EMERGENCIES WHEN THE SURGERY IS CLOSED call 111 or go to 111.nhs.uk (for people aged 5 and over only).  NHS111 is available 24 hours a day, 7 days a week and calls to this service are free from both landlines and mobiles. 

We are in the process of moving our online ordering of repeat prescriptions for patients over 18 years to a new system. Patients will need to attend the surgery with photographic ID (Photo Driving Licence, Passport etc.,) to register for the new service.  When they have registered for the new service patients will also be able to book appointments on-line and view their medication, allergies and immunisations. When you have received your registration details from the surgery please click on the Patient Access button below to access the service.  

slide 1

Welcome to John Tasker House & Felsted Surgeries

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

AccuRx Triage

 Our-staff-are-wearing-face-masks.-2.png (940×788)

Information for Patients 

Message from your local NHS about help and support available from GP practices 

 

All the healthcare staff working in general practice are facing a big increase in demand for their services, so your patience is really appreciated. 

 

This message helps to explain to you the reasons for some of the recent changes you may have experienced at your local GP practice.

 

GP services are busier than ever before, delivering more appointments but in a different way.

 

We are sorry to hear the experiences of people who are finding it difficult to get through on the telephone or who are unhappy with the types of appointment offered. If you need to see someone in person, you still can. We appreciate your patience during this difficult period.

 

Why are things different from before the pandemic?

 

Official data suggest that up to 1 in 50 people in England have COVID-19, so infection control remains a high priority especially in healthcare settings where there are sick and vulnerable people. To keep patients and staff safe we need to avoid crowded waiting rooms as well as to carry out cleaning between patient consultations and so it isn’t feasible for practices to see as many people in person as before the pandemic. If we can meet your needs by a telephone or video call this could be safer for you and others and can often be quicker and more convenient.

 

Currently around half of appointments are in person. Your GP team will make sure they arrange these types of appointments when needed. Your GP practice team is working hard to make sure that you get the same high standard of care whether you receive help on the phone, by a video call or in person.

 

With practices now doing more work over the phone, and due to the increase in the number of patients seeking help from their GP, including for vaccination queries (flu and covid), unfortunately some patients are finding it harder to get through and are facing long waits. We know this is frustrating and can be disruptive for you. We are really sorry for this and are working hard to improve your experience when contacting your GP practice. 

 

Please do continue trying to get through to the practice on the phone when you need to and continue to use alternative ways of contacting your practice, such as filling out a secure web form (e-consult) Green button above this message

 

Helping you get the right appointment for your needs 

 

The reception staff are trained to support you to get the right appointment for your needs and sometimes you might be asked to give information that you would prefer not to share with someone other than a doctor or health professional. It really does help to have this information in order to arrange the right appointment for you.

You may be offered an appointment with a different trained professional who works at the practice rather than a GP if this is the best person to help you. This might be a nurse, a paramedic, a pharmacist, a healthcare assistant or a physiotherapist.

 

 

We know that most of you will continue to treat your practice staff with courtesy and kindness. This is really important for all the staff at your practice and they appreciate it. 

 

Thank you for your patience and support during these difficult times for everyone.

 Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.

 Thank you.

 The John Tasker House & Felsted Surgery practice team.

 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

  

To order Repeat Prescriptions, book/cancel appointments or view your allergies/immunisations using Patient Access. Please click below.

 

My Care Record  

(Site updated 03/12/2021)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website